Source: South China Morning Post Survey shows nearly half of staff harassed, get abusive language, threats, SoftBank works with Tokyo University, starts using technology next year We all know the frustration of not getting our queries dealt with by customer services, or being kept waiting too long. Some people take it out on the person… Continue reading Japan telecoms giant creates AI filter that calms angry customer voices in call centres
Tag: Japan
Daiwa Securities demos countering hacking risks of public blockchain security tokens
Source: Ledger Insights In November we reported that Daiwa Securities, Japan’s largest security token underwriter, planned to trial digital securities on public blockchains. The digital bond was issued (and redeemed) in February and was the first in Japan to record transfer rights on a public blockchain. However, the experiments aimed to prevent the theft of… Continue reading Daiwa Securities demos countering hacking risks of public blockchain security tokens
